THESE TERMS OF SERVICE (TOS) GOVERN YOUR UTILIZATION OF our WEBSITE, WHICH IS PROVIDED BY OUR COMPANY. BY ACCESSING THIS SITE, YOU ARE DENOTING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS. THESE TERMS ARE SUBJECT TO TRANSMUTE BY OUR BUSINESS AT ANY TIME AT ITS DISCRETION. YOUR UTILIZATION OF THIS SITE AFTER WE IMPLEMENT SUCH CHANGES CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE TERMS.
The following shipping methods are available:
- Free Shipping (5–10 business days)
- First Class Mail (3-6 business days)
- Priority (2 to 3 business days)
- Next Day by Priority Mail Express (1 business day to most locations)
- International (Transit time determined by distance, foreign customs regulations & local laws)
Luxe Management Company (N.I.) LTD
Centaur House Ancell Business Park
Ancell Rd. Fleet, Hampshire, GU51 2UJ
Any dispute will be handled in the EU
IMPORTANT: Please be advised that all suggested delivery times are Estimated and NOT GUARANTEED (Except Priority Mail Express). Shipping charges are NON-REFUNDABLE.
Also note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Some items cannot be shipped using Priority Express method due to delivery address. Currently, we do not ship to U.S. Territories or APO/FPO.
All non-express orders received by 11:00 AM PST on a business day will ship the same day. Orders received on Friday after 11:00 AM (PST) will ship the next business day (on Monday, unless it is a Post Office Holiday). Cut off time for Express delivery orders to be shipped the same day is 10:30 AM (PST).
Free Shipping (50 US States Only):
Orders shipped within the continental United States should arrive within 5 – 10 business days depending on delivery location. Orders shipped to Alaska and Hawaii may take an additional 2 – 3 days for delivery.
First Class Package:
First Class Mail will be processed on the same day if they are placed by 11:00 AM (PST) on a business day. Orders shipped within the continental United States should arrive in 2-6 business days, depending on delivery location. For example, orders shipped to California may be delivered in 1 to 2 business days, whereas the orders shipped to some east coast states may be delivered closer to 5 or 6 business days. All the rates for first-class mail delivery are generated in real time by the United States Post Office (USPS.com) and shown to you during the checkout process. We do not add surcharges to the live USPS shipping rate. All orders must have a valid street address verifiable by USPS to be delivered successfully.
Priority Mail will be processed on the same day if they are placed by 11:00 AM (PST) on a business day. Orders shipped within the continental United States should arrive within 2 to 3 business days (may arrive sooner in California). Orders placed after 11:00 AM (PST) will be processed on the following business day, and should arrive within 3 business days. All orders must have a valid street address verifiable by USPS to be delivered successfully.
Priority Mail Express (Overnight):
Priority Mail Express delivery is only available to our customers within the United States. Next Day delivery orders will be processed on the same day if they are placed by 10:30 AM (PST) on a business day, and should arrive within 1 business day (however, for some remote locations, it can take 2 business days). Orders placed after 10:30 AM (PST) will be processed on the following business day, and should arrive on the next business day. All orders must have a valid street address verifiable by USPS to be delivered successfully. Orders placed on Friday before 10: 30 AM (PST) will be processed on the next business day (usually Monday, unless the Monday is a holiday). We do not offer weekend or holiday delivery for this shipping method.
International Orders (Incl. Canada):
We use DHL Express to ship all International Orders and offer a flat fee for this shipping method. The international delivery timing differs from country to country. Usually packages are in flight for 1 to 3 days for most locations. We do not charge extra taxes or other fees for orders shipped to international destinations. However, please be sure to contact your local and customs authorities to learn about any fees, taxes, charges or regulations they may apply, when importing a product, before ordering the product online. If for any reason, the product is not allowed in the country and is sent back to us, we will issue a full refund (excluding the shipping charges) towards the credit card account used to make your purchase upon receiving and processing the product at our shipping facility. We do not charge restocking fees. However, if the product was held in the country of destination and neither delivered, nor returned to us due to customs restrictions or legal issues, no refund will be issued. Please be sure to check with your local customs agency before ordering.
All domestic shipping rates are generated automatically by USPS.com and may vary from location to location. International orders will be shipped via DHL International delivery service for a flat fee based on specific country location. You will be able to review the shipping rates before your order is completed and the payment is applied.
Product Return/Exchange and Refund Policy
Thank you for your purchase. Please read the following policies regarding product returns, exchanges and refunds carefully:
- Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
- Return Processing: In order to return a product, you must contact us by by phone or email and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
- Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s). Please check with your customer service agent before placing your new order.
How to request a Return/Exchange/Refund:
- Contact us via the Contact Us page to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
- Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
- Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
- For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.
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Limitation On Liability
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